Week-one offer · one office
A five-day setup for the AI front desk and prior-auth status at one dermatology office. You keep your phone number and your current practice software. We do not ask you to add a new vendor.
What we set up
After-hours and overflow answering, hours and holiday FAQs, refill tickets for your providers to approve, skin-check triage with no medical advice, and derm-aware booking requests (medical vs. cosmetic, new vs. established, Mohs and biopsy follow-ups).
Patients can ask where a biologic authorization stands and get a plain-English stage update: records, submitted, decision, or pharmacy. The optional prior-auth desk can also submit, follow up, and remind you about renewals.
It never gives medical advice. Providers still approve every refill and every authorization. Urgent issues go to your on-call line or 911.
Pricing
Per office
24/7 after-hours and overflow answering, refill routing, prior-auth status, skin-check triage and booking, hours and holiday FAQs, and a weekly report of calls answered, bookings captured, and staff minutes saved. No setup fee. Month-to-month.
Prior-auth desk add-on
Submission, follow-up, and renewal reminders. Appeals are $60 each. Typical start is a 30-day pilot on one office’s after-hours line. Prices are proposed and may change before launch.
Week-one timeline
Hours, after-hours rules, on-call and 911, refill rules you already use (who approves, when a visit is too stale, biologics and iPLEDGE flags), and the prior-auth stages you already tell patients. We walk through the fictional demo and the staff queue. Bring no patient records.
Hours, holiday messages, booking types, and refill ticket fields. Nothing is live yet.
Status answers for records, submitted, decision, and pharmacy. If you want the add-on desk, we also set intake for submissions, follow-ups, and renewal reminders.
A refill, a “where is my biologic?” call, a skin-check booking, and an after-hours FAQ. We leave you a one-page staff card and the forwarding number.
You keep your existing number. The 30-day pilot clock starts then. You can turn forwarding off at any time. Real patient calls wait until a BAA is signed.
Working together
One office to start, the rules above, and who should receive the staff queue. A signed BAA before any real patient calls. You keep your current phone carrier and practice-management system.
We will not give medical advice, approve refills or authorizations, collect or store patient data during setup week, or sign you up for a third-party answering service. The public demo uses a made-up practice and fictional data only.