Overflowing phones
When every line is busy, or the office is closed, callers still need hours, booking, and a clear next step — not a voicemail box.
Built only for dermatology
It answers after-hours and overflow calls, routes refill requests into your Rx queue, tells patients where their biologic prior auth stands, and books skin checks at the right speed. It never gives medical advice.
Caller asked for an update. Note left for the PA desk.
Pharmacy and last visit captured. Awaiting provider approval.
Scripted screen only. Requested a priority skin-check slot.
Pinebrook Dermatology · fictional example
Fictional demo only. Pinebrook Dermatology is a made-up practice.
The work your phones carry
Derm offices already know these. DermLine is built around them, not around a generic medical script.
When every line is busy, or the office is closed, callers still need hours, booking, and a clear next step — not a voicemail box.
Medication, pharmacy, and last visit get captured. Biologics and iPLEDGE meds are flagged. Providers still approve every refill.
“Where’s my Dupixent?” should get a plain-English stage update, not a six-minute hold for the coordinator.
Forward any line, from any carrier, after close. Patients get answers at 9 PM. Staff start the day with a sorted queue.
How it works
You keep your number and your current practice software. We configure the front desk and prior-auth wording around the rules you already use.
Hours, on-call and 911, refill flags, and the prior-auth stages you already tell patients. About an hour with the office manager. No patient records.
Scripts, ticket fields, and status wording are set for that office. Your staff runs a dry run on fictional scenarios before anything is live.
When a BAA is in place and you’re ready, you forward only the after-hours line. You can turn forwarding off at any time.
Features
Requests are structured for your practice-management system, with ModMed EMA first. Providers stay in control.
A scripted screen only. Red flags go to the on-call line or 911. New or changing spots get a priority slot. Routine checks get booked.
Medical vs. cosmetic, Mohs and biopsy follow-ups, new vs. established — captured the way your schedule actually works.
Refill tickets, prior-auth notes, and booking requests land in one place. Staff start the morning with work that is already sorted.
Calls answered, bookings captured, and an estimate of staff minutes saved. Start with a 30-day pilot and keep what works.
Fictional practice view
Status shared with the caller. Note left for the PA desk.
Pharmacy and last visit captured. Awaiting provider approval.
Requested Thursday afternoon. No clinical advice given.
Answered from the office schedule. No ticket needed for staff.
Prior-auth tracker
Callers hear the stage you already use: records, submitted, decision, or pharmacy. The optional prior-auth desk can also submit, follow up, and remind you about renewals. Providers still approve every authorization.
The board on the right is a made-up example from the Pinebrook Dermatology demo. It is not a real patient list.
Security & privacy
DermLine is a product in early access. We will not put real patient calls on the line until a business associate agreement is in place.
Setup week uses fictional scenarios only. Real patient calls start after a signed BAA. We run only on vendors that will sign one.
Red-flag and emergency calls go to your on-call line or 911. Providers approve every refill and every authorization.
We do not claim SOC 2, HITRUST, or a completed HIPAA audit on this page. The public demo uses a made-up practice and stores nothing.
Pricing
No setup fee. Start with one office’s after-hours line. Prices are proposed and may change before launch.
Per office
Prior-auth desk
30-day pilot
We start this week
In five days we set up the front desk and prior-auth status, run a dry run, and hand you a forwarding number and a staff card. Print the one-page offer and walk it with your office manager.
Hours, after-hours rules, on-call and 911, refill rules, and prior-auth wording you already use. We walk the fictional demo. Bring no patient records.
You review the scripts. Nothing is live yet.
Records, submitted, decision, pharmacy — plus the add-on desk if you want it.
A refill, a “where is my biologic?” call, a skin-check booking, and an after-hours FAQ.
The 30-day pilot starts when you are ready and a BAA is signed. You can turn forwarding off at any time.
FAQ
No. You keep your current carrier and practice-management software. Requests are structured for your PM system, with ModMed EMA first. We do not ask you to add a new vendor.
After a BAA is signed and you forward the after-hours line. Week one is configuration and a dry run on fictional scenarios. No patient data is needed for setup.
No. It never gives medical advice. Providers still approve every refill and every authorization. Urgent issues go to your on-call line or 911.
No. The live demo runs at a made-up practice, Pinebrook Dermatology, with fictional data only. Nothing is stored or sent anywhere. Do not type real names, birthdates, or health details into the demo.
Yes. The usual start is a 30-day pilot on one office’s after-hours line, at $1,000 per office per month, with no setup fee. The prior-auth desk is an optional add-on at $50 per biologic authorization and $60 per appeal.
Early access
Print the week-one offer, try the fictional demo, and walk it with your office manager. Real patient calls wait until a BAA is in place.